FAQ's

How do I Contact You?

To Contact our Customer Service team you can send us a message at tullewed@gmail.com

Do you offer Flat rate Shipping within Australia and New Zealand

Yes, we do offer this service. Read more about our shipping policy here.

Do you ship worldwide?

Yes, more than happy to share the word, check our shipping page

Do you provide Tax invoices?

As dull as tax is, its something we all have to consider and as an Australian registered business we are required to provide you with this information so soon as you place an order you will receive an order confirmation and Tax Invoice by email. If you do not receive this after placing your order, please check your spam and mail filters.

When will my order be shipped?

Delivery to Australia is with Israel post and takes 13-15 days, however delays may occur and in some cases your package can take up to 31 days to arrive.

Express shipping from Israel is an additional cost and takes between 2-5 business days.You can add express shipping to your order when you are in the "check-out" point.

 

Returns - Choose Carefullly

We want you to love what you have ordered but if for some reason after our careful packing a product is faulty or damaged then please contact us within 5 days to arrange returning your product to us. Please check our shipping and returns page for more details.

Do you offer a gift wrapping service?

Sorry, we do not offer this service.

 

Can I find out about sales, offers and new products in advance?

You sure can! Simply register for our FREE VIP program and you will be kept up to date with all offers and new products.  You also receive a voucher code for 20% off your first order!